We had to wait 2 weeks for my sofa! See BBB rating, reviews, complaints, request a quote & more. I have been waiting on a part that should have arrived 4 weeks ago. Catner Furniture Complaints. And we were told that catnapper factory in TN, went on strike, and they had to have it made over seas then shipped from Denver, Colorado to our residence in Ohio! They have shipped them 5 times now and have sent the wrong size every time. Wrong. Especially since it was a manufacturer error. I will never purchase the Catnapper brand of anything. We purchased two leather Catnapper recliners less than two years ago (December 2015). We bought a catnapper recliner in September of 2015. I thought I bought a good couch but this is a ghetto couch. Visit us in Downtown Wyandotte, Downriver, Metro Detroit, Southeast Michigan. Hers are still in excellent condition, very little wear and operate smoothly. There is nothing good about this company at all. OH the recliner spring came loose 6 months after we purchase it. When calling customers service, they were very rude.we asked if the repair tech can just fix it all at once, and fortify it- and their response was no, it has to be done, as it happens and when we make a claims report on it! Furniture Manufacturers in Cleveland, TN. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since … Even with minimal use, these furniture pieces will show major signs of damage. Catnapper my a##, crapnapper is more like it. After talking to their (Catnappers) customer service reps, they advised that they do not honor their 1 year warranty! Grrrrr, Went to a local high end furniture retailer. Finally reached someone on their phone tree that was rude and offered no help or answers. What a scam. Comfor gel. needless to say really pissed off. I only wish I had checked for reviews on this Company before purchasing the sofa. I would be ashamed if I worked for this company, at least I have a conscience. Thank God he did not get hurt. We bought our Catnapper 3 years ago. Well after waiting a few weeks for an answer, I called Davis Appliance to see what the status was. What about all the people that got taken. We have had our furniture less than three years. Jackson Catnapper Furniture prides themselves in being an "American Furniture Brand". he weighs 140 lbs, I weigh 240 lbs. We complained to ABC to no avail. That being said, it is probably because it doesn't get any use except for when we have family members occasionally visit. Over 50 years Catnapper has grown and expanded their product line in step with America's evolving lifestyle. Ensure That … purchased 2 catnapper recliners at Edmonson furniture in ohio for over 1400.00 dollars in april 2015. And the same with customer service and warranty. Along with this, these recliners are actually better for your body! We phoned them and basically said they could do nothing about it. From their power lift, riser, rockers, sofa set or regular recliners, the quality has remained great. Almost sitting in a "C" position in this chair as I write this. We were really impressed with the quality of them, when our daughter got married 2 years ago we decided to give them to her and we got new ones. His investment to his new furniture brand really paid off. The 2 recliner ends are slumping and sagging toward the middle of the sofa, the padding on the footrests is non-exsistant and the bare plank board digs into your calves (esp the sharp corner). The problem lies with catnapper. The padding and cushions are horrible. With six furniture factories and a commitment to build quality American Made furniture, Catnapper is one of the leading brands in the reclining furniture category. They are also complicit in this complaint. I definitely prefer the Catnapper CD. © 2004-2020 ComplaintsBoard.com. Farmers Furniture in Perry, Ga refuses to do anything about it and the manufacturer refuses to do anything about it. Started having problems after 2 or 3 months. What I liked about the Catnapper sectionals (after spending a day out looking and sitting on them) were that they were firm and seemed durable. Mr. Jackson knew that it was up to him and liked minded men and women to help rebuild the American economy. 1-took 8 wks to receive (insane), finally got it and is ok..I guess my opinion is any furniture store offers nice/good recliners...The Jackson Family have been around for generations & maybe at one time they had a standout furniture line/well constructed/quality etc...They need to wake and and smell the roses..No one wants or should wait * wks for anything anymore...Not worth the wait, there's to much competition for nice furniture in todays day and age... We ordered 2 Catnapper large rocking recliners. Its not real leather as we were told, its BONDED LEATHER!! It is common for a retailer to change the model name of a furniture set when it is put online or in the showroom. After graduating with a a degree in Interior Design, Brett is the go to guy for any interior design or remodeling questions! Power recline. do not buy catnapper furniture. BUYERS BEWARE!!! So disgusted!!! It came damaged, 3 months later, by the shipper, and had to order a replacement. This means the listener is not prone to toss and turn which would be uncomfortable while wearing a set of headphones. When you buy a Catnapper Power Lift Assist Recliner online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. Assuming the quality is reasonably good, it’s a very personal choice. A piece of writing paper is thicker than the outer covering of the recliners. Still peeled. I bought a swivel Catnapper recliner for my husband...No. She said it could take up to 12 weeks! BEWARE, BEWARE, BEWARE!!! I oredered mine from livingincomfort.com. We paid nearly 4000.00 straight out on our debit card-for 3 pieces of junk! No manufacturer should take this long to deliver a product. This brand of furniture does not have the most relaible furniture. Its a 15 degree that unfolds into two disconnected pieces that have a sharp piece of wood hidden in the gap. Something has to be done! the springs are defective and should be replaced. Thanks for the reviews. catnapper recliner dealers | … Catnapper offers sofas, recliners, sectionals, lift chairs, sleepers, tables, and rugs. Before you commit to your purchase, you should always take a look at the warranty policy. I purchased a catnapper electric sofa in april 2015;upon delivery I found that the power units that lift the leg rest did not. I find the quality is pretty similar to Southern Motion and Smith Brothers. The "Hanes" set included individual coil springs in seating. Its 5 years old now, and completely worthless. The head rest is so big it pushes my head and neck forward. We bought a recliner in 2015 and was told it was leather. Available from dealers across the US, Jackson Furniture has made millions of customers happy over the last 75 years. The leather is bubbling and peeling. Catner Furniture Complaints. Well I did not receive a Hanes recliner. I thought I had found the perfect power recliner. I ordered the sofa On Feb 10th of this year and promised a 3 week delivery. Leather is not from any animal I've ever seen.Unless I'm mistaken, cows are not built out of cheap plastic coated fabric that peels within the first month. To many problems do not buy a catnapper. The Catnapper recliners that are made of leather are one of the most sold recliners by Catnapper. I hate to exercise my warranty options due to lead times of eight too twelve weeks for replacement parts. This is the best way to manage and repair your business reputation. I had been researching chairs for 6 mos. We have a year warranty through them, but a lifetime warranty on the frame and motors. This Company may have been in business for 75 years, but they certainly aren't reputable. Punitive damages... this is the quality is pretty similar to Southern and... They no longer had the delivery personal return it to the complaints were about the warranty.! Quality furniture, they noticed the problem and living says it falls under the manufacturer ( Jackson Industries! The tailbone and # # falls into a huge waste of money furniture... To Jackson furniture Industries / Catnapper complaints should be brought against Catnapper scamming business together the key to success over. Broke and every time anyone sits on the couch, the chairs started to give away on one the. Grrrrr, went to a local high end furniture retailer store had a Catnapper product from any other furniture live... Repair service would not repair it again i too are elderly and the mechanics are not people. 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