john@distributel.net) - I thought we were no longer offering email addresses to new customers. In order to add or remove an email address, you must contact Customer Service and request this change. Are you seeing an error message, frozen, choppy or distorted video? There is a $60 fee for moving your Distributel High Speed Internet service. Call / Chat. So happy to finally get rid of Bell and Rogers. If the problem continues you can rule out the PLCs or other devices as the problem. System requirements vary based on the Internet speed you sign up for. Over the years, the company has had favorable reviews in terms of quality service and pricing. No, Yak Long Distance plans are in effect at all times. Distributel can recommend the right service for the best Internet experience available in your neighbourhood, always at unbeatable value. ThinkTel, the Business Services Division of Distributel, is a provider of SIP-based telecommunications and advanced voice and data services for the SMB and Enterprise markets throughout Canada. Could be technical difficulties from the channel, weather related, or try Restarting (Power cycling) your Set-top box. Distributel offers residential High Speed Internet, TV, Digital Home Phone and Long Distance services at competitive prices. Hit the Record button twice to start a recording series. The company says although it has worked to minimize impacts, customers should expect a $5 to … You will save even more by bundling Internet, Yak Digital Home Phone and TotalTV - ( currently only available in Ontario and Quebec ). You can always call in for assistance at 1-877-810-2877 but you can also manage many elements of your account online. The group is owned by E. W. Scripps Company and works with audio... RevolutionIP is a division of KELCOM – a privately held company established in 1969. Unlike Pre-Paid Calling Cards, you do not need to worry about running out of minutes. When we provide you with this service, we become your dedicated Long Distance provider or Primary Interexchange Carrier (PIC) on your current phone line. Pressing the Guide button on your remote will allow you to easily browse through channels and programs. Additional minutes will be billed at the applicable country rate as per your Long Distance plan. Distributel - Problems Streaming I'm a new Distributel customer. It may take up to 5 business days to process your order. However, the activation of the Equal Access service option can take 5-7 business days. Just be aware that you’ll only be able to rewind the channel you’ve been watching, and you can only rewind to the time when you began watching. You can to make or receive calls while you’re surfing the Web. Quickly and easily find answers to frequently asked questions, Log in or sign up to manage your account online. In the event the fixed cost of your services changes, we will notify you in writing either electronically or by mail. Restarting the Set-top box or Set-top box and modem/router cam often restore the Set-top box quality of service. Check the volume / mute for your TV and Set-top box. If your account number is less than 7 digits, then simply add zeros in front for a total of 7 digits. We offer the best digital voice product available today with all the great features, plus Clear Voice, a technology that provides users with crystal-clear voice calls using enhanced noise reduction technologies. Check out all of our Yak Canada/US and World plans on our website for details, We offer great rates for your needs, and always provide the best rates when you bundle a plan with Yak Digital Home Phone service. Buttons for each of these functions can be found on your remote control. After entering your PIN, select the Add button on the bottom left of the screen. Distributel is spread out across 8 Canadian cities and has long-term plans in place. Only when you dial 10-10-Yak (925) before your number, will that call be carried on our network and billed at low Yak rates. imap.distributel.net . After entering your PIN, change your desired language (English or French). In general, for operating systems, all versions of Windows, Mac OS, and Linux* released over the past fifteen years will function.For other requirements (processor, RAM, LAN card and Ethernet adapter), please consult the details of the individual Internet plans. On our website we refer to all Internet service delivered over the telephone wires as DSL for simplicity. I'm an existing Xinflix 75M internet customer and been paying $56.44/month all in. Yak Digital Home Phone is a VoIP service (Voice over Internet Protocol). If you live off a reserve and are a resident of Ontario, you may be eligible for a rebate from the Ontario provincial government. Check out the “Bundles” section of our web site for more details. The Yak Travel Card rates will not change, regardless of your location. Skip to main content. At the moment, 10-10-Yak (925) is only available from your residential telephone line. Unless you have a back-up power source in place, your modem, router, home network and Internet Voice Gateway will not work in the event of a power outage. If you are taking advantage of the savings available to you by Bundling Distributel services, you will receive your Internet Voice Gateway in your Welcome Package along with the other equipment. L - Adult Language). You will then be able to name your Favourites list and select the channels you want to be included. The Yak Travel Card is already activated once you receive it. You will also be able to block channels on this page. Distributel Internet Plans. Find the best & cheapest Distributel home internet plans in Canada. If the line has been activated with us, you should hear ‘Distributel’. You can use your Yak Travel Card from anywhere in Canada and the United States – including Alaska and Hawaii. At Eyesurf, there is always something for... Tucows Inc. is a publicly traded Internet services and telecommunications company, headquartered in Toronto, Ontario, Canada, and incorporated in Pennsylvania, United States. Distributel is a reputable telecom company that provides affordable Internet plans across Canada. 52 reviews from Distributel employees about Distributel culture, salaries, benefits, work-life balance, management, job security, and more. Reviews from Distributel employees about working as a Technical Support at Distributel. Restart (Power cycle) your Set-top box with the Hard Drive connected and turned on. After a few seconds, the "DATA" light will light up on both PLC's. Pressing the Guide button will also let you toggle through All channels, HD-only channels and your customized list of Favorite channels (see Question 14). Once you’ve switched your configuration to IMAP, simply visit http://webmail.distributel.net and log in. This is the PIN you should use if you have never changed your PIN before.). With offices across the country and a national network, Distributel continues to forge new partnerships and bring innovative solutions to market, resulting in the most complete product suite vs any competitor. For more information on the rebate process please visit the. A recorded message will inform you who your current Long Distance provider is. When you dial 9-1-1 from your Yak Digital Home Phone service, our emergency service operator will answer your call. If your Set-top box is going to be far away from your modem/router and it is not convenient to run an ethernet cable, you can use PLCs. We help you find out what is wrong. Call us now at 1-877-810-2877 Make sure you are on the right input for your TV. Your monthly savings will vary based on the service(s) and the length of the term you choose. You will then be prompted to enter info for the new user, including any content restrictions you wish to impose. You must have an active account and you will require access credentials to complete your order. No, you get the best Yak Travel Card rates no matter how many calls you make. Upon setting up your move with a Specialist, you will be advised if a technician is required. A VoIP phone is no different than a regular home phone except that it is set up to transfer digital signals via an Internet connection, rather than through your regular landline phone plug. smtp.distributel.net . Must be between two (2) and ten (10) characters long. To create a favourite channels list, press the Menu button on your remote and select the Favourites icon on your Home Screen. If necessary, our Customer Care team will book an appointment that fits your schedule. Yes, the Yak Digital Home Phone service provides access to 9-1-1 Emergency. Could be technical difficulties from the channel, weather related, or try Restarting (Power cycling) your Set-top box. It is currently the... National Capital FreeNet (NCF) (French: Libertel de la Capitale Nationale), is a non-profit community organization internet service provider, with the goal of linking people in Canada's capital of... BlackBerry Limited is a Canadian multinational company specialising in enterprise software and the Internet of things. Distributel has evolved from being founded as a long distance provider to become a growing, national, full service telecommunications provider. Plan prices will vary based on where you’re located, but can range anywhere from 5Mbps for $30 to 1Gbps for $89.95. Simply create an account here: You can log in through the “My Account” section of our website. Disclamer: Distributel Communications Limited problems and outages is aiming to … Our Specialist will inform you if there is a need for new equipment and inform you how to return the old equipment. The PLC's will automatically enter sleep mode after 60 seconds of ethernet inactivity, you can resync your PLC's in the same room and move one to another room after. Are you missing a specific add-on channel or theme pack that you have ordered? This is where you will be able to see episodes of relevant shows, schedule a recording, set a reminder, or set your box to auto-tune to a channel at a specific time. Alert: pLEASE SELECT THE mODEM FOR THE SELECTED PLAN, https://ecare.distributel.ca/Profile/login?lang=en. You can expect your DSL Internet service to be installed in 5-7 business days after your order is submitted. From there, click on bold User Settings. After entering your PIN, you will be taken to a screen where you can restrict content based on content rating (e.g. Some governments and organizations charge higher fees for these calls. Power off both your modem/router and Set-top box, wait 60 seconds and turn on the modem/router. You can also choose to purchase refurbished equipment which has been inspected, cleaned, repaired (if necessary) and repackaged.Refurbished equipment may have some cosmetic wear and comes with a three month warranty. No. V.92 permits you to see incoming calls and to answer them while you are connected via dial-up to the Internet. Over the last several years, in addition to product innovation, Distributel has focused on service provider acquisitions, securing its position as one of Canada’s leading independent Internet service providers. All connected calls 10 seconds or more in duration are subject to a 20 cent minimum charge. Keep pressing the Guide button until you see your “Subscribed” channel list, which will show you only the channels you are subscribed to. Distributel never sent any correspondence after I stopped their service. No. Message Relay Service (7-1-1) is available to Distributel Home Phone customers. The Dial-Up starter kit includes the installation CD-ROM with our Web Accelerator. No, with Yak Travel Card there are no per call connection fees and or monthly fees. Try restarting. Try a different input on the TV. Do you want to research connection speed for Distributel Communications?TestMy.net's Download Speed Test and Upload Speed Test log connection information to allow users to research real world Internet speed test results. Do you see an error message when you power on the Set-top box? A window opens on your screen indicating incoming phone calls and gives you the opportunity to answer them or to continue surfing. Regardless of the email software you choose, they often require the same information about your account: This is your user name followed by @distributel.net (Ex. The results page will appear after you enter your search terms. You can sign-up for as many Yak Travel Cards as you need. Please select an ownership option: Please select an ownership option for PLA: Sign up now to receive special offers, premiums, exclusive contest access and interesting news. To set your box to autotune to a specific channel when a program begins, follow the same process outline in Question 15 but this time select Autotune instead of Reminder. Once the information is received, we will take care of making the appropriate changes to your account including refunding current billing taxes. Please email a copy of your Status card (front and back) to mailto:info@distributel.ca. This is the nickname you choose when subscribing to Distributel. To access your voicemail when you’re away from home, dial whichever. We offer Digital Home Phone in 3 different flavors: All of the Yak Digital Home Phone plans come with the following features: Unlimited Yak-to-Yak Calling - so sign up a friend and Yak with them anytime for free! At this time, other devices are not supported for our TV service. You should also ensure that a responsible person over 18 years of age is present for the appointment. As long as you have access to High Speed Internet, you will be able to use your service. Get 30% off regular rates for 6 months on all Internet plans 25 Mbps or faster, Free Installation and Activation on all plans, Save $10/month on Premier or Ultimate Zazeen TV plans, Promotion Savings applicable with a one-year term. If you already have an active High Speed Internet service, getting phone service up and running can take 3-5 business days after we receive your confirmed order. 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