I would like the perspective from a veteran in the industry. After racking up a bunch of fees for not making my minimum purchase requirement, I finally canceled, which cost me almost $400. They are holding hundreds of thousands of dollars of OUR money, and have not communicated in any way for weeks. Please advise people to stay away from EVO. We love PaymentCloud's predictable pricing and excellent service. Helpful writing ! So I had an active merchant account with Evo Merchant Services for over 3 years with no problems. This is the biggest F U I’ve received in my 4 years in business and it’s done by a company that was on “my team” so I thought. When I consider the number of clients EVO has and the small number of complaints (even though it appears lengthy one has to remember the number of clients) I think of Mercedes Benz, who most would think of as a quality auto maker. I rue the day I ever picked up the phone from this company! I have products paid for by my customers totaling over $6000 and don’t have a cent to show for it, and to add insult to injury, they deducted the cost of processing out of my bank account. 803-744-7995. If you think you are getting a good deal, do the math.There are plenty of good providers out there. Reply from EVO Payments UK Hi, thanks for leaving a positive review. mensaje, envía un correo electrónico a The ACH rules require me to catch the charges within 48 hours of submission so I’m 2 months into this and hope to stop the pain this week. all the executive. I sent an email on November 18th to follow up and this was the reply “I am still working on the volume increase for your merchant account. EVO is literally criminal. Si continúas recibiendo este Here’s the problem – Evo uses Global Payments – however if there’s ever a problem with your money being released from Global. This agreement also includes an automatic renewal clause that will extend the contract for one-year periods after that. It really appears as if they don’t want to address the concerns (which are ludicrous to begin with) in order to be able to collect interest on the funds . They tacked on a bunch of fees and when I finally had enough and cancelled their service they charged me $395. EVO Payments wouldn’t release the money because the had a regulation stating that I couldn’t charge more than $1400 at a time, and they forced me to refund the money! So what kind of response did you get? Would give negative stars if I could. I canceled my account on July 13, 2020, they said through email it could take up to 60 days. Three months of incorrect billing and non-contracted rates, calls to salesman, home base promising to take care of the problems, prompted me to cancel my account for Breach of Contract on their part. Even if you’re my biggest competitor – I’m telling you to AVOID THIS COMPANY AND THEIR UNETHICAL SHADY TACTICS! They are a shoddy company. RIP YOU OFF. And soon after we had switched to a merchant processor, and surprise, a cancellation fee. This company has charged me extra fees – %50/month – for not being PCI compliant, (which I am because I use Auth.net) without any notification. they just take money out of my account every month. I understand the minimum fee charge but have never been charged as we put through hundreds of thousands in credit card transactions each month. When I first found out they were taking the 10% I tried to login into my account with them. We tried EVO Payments and it was a nightmare from the beginning. Ask for a better deal, and be prepared to walk away if your sales agent isn’t willing to offer some reasonable concessions. We’ve got a post on Early Termination Fees that might help offer some guidance. They had taken 400$ from me total since october. I told them where to go on the third call and they finally stopped. Please do not use EVO. DO NOT USE THIS COMPANY!! Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! However, when you ship merchandise like we do, BEWARE! I wouldn’t wish this experience on any small business. I did .. then they said they need a signed letter .. Once the rep told me she would put through a “ticket” and they would call me back within 2 business days, but they never did. We called, and was told, “the old account was never canceled”. Please beware of EVO, special if you are a small merchant like me, it can cause a financial hardship. Helcim is one of our top picks for payment processing! Coronavirus Covid-19 order masks now?? Disclaimer: Merchant Maverick aims to provide accurate and up-to-date information to assist you in your research. It was easier to just pay the monthly fees on the account until my contract terminated in January 2011. I was hung up on and have been trying to cancel my account for a month. EVO should be ashamed of this woman representing them, I hope her supervisors get a chance to listen to that tape! Machines not working and still being charged. Since so many different entities resell EVO’s products and services, it’s nearly impossible to provide an accurate overall assessment. Throughout the years we have processed large transactions and never had a problem. The company transfers and finger-points to other personnel instead of finding resolve. This comment refers to an earlier version of this review and may be outdated. There’s only one video posted, and it’s five years old. Makes me look bad! Outlining pricing models, posting merchant terms and conditions on all the sites, and unifying the overall online approach would be welcome improvements. For a year they have been charging me $25 and $26.75 per month. Dishonest practices refuse to return calls- have stolen more than 3000 from my business and will not acknowledge any wrongdoing. THe complaint in this listing are not currently valid. I have proof, as I have an earlier copy of the document showing I didn’t fill it out, then a later copy, which is clearly a doctored version of the earlier shows up at my office, congratulating me on my five year term. He said it doesn’t matter because it’s not “on file.” Horrible. They made us have a reserve account for 3 months – which wasn’t that unreasonable – then they switched it to 6 months (that’s when we started to look for a new merchant processor) – then they said indefinitely with the reserve account. Their standard offer has no early termination fee and no junk fees. These guys must be doing something right. they take money out of your account before they provide any type of statement. Expect to be on hold for easily an hour when you need their support. In our opinion, this company should get zero stars. The company initially received a poor review on CPO after a sales … Then they said it was my industry? 1 month later we kept receiving fees on the old bank account from the former owners account with EVO (something new to me, they still had an account), which placed our account in a negative. I never had a contract and am unable to get them to stop charging even though I’ve never used their bank card services. ShippingEasy is one of our top picks for shipping software! With square, at least you can access all of your stuff online (one website, not multiple with different logins). Tell them to plaster their whole site with tons of tesimonials, so they can prove me even more wrong. I would rate EVO at ZERO stars if it were possible. 210 EVO Payments reviews. Wish I would have left earlier. Wenn Sie weiterhin diese Meldung erhalten, informieren Sie uns darüber bitte per E-Mail: Good luck getting anyone to actually do their job and send those. I don’t think it should be my fault that they have employees that don’t do their job. The pluses and minuses of this setup basically cancel each other out: The company doesn’t advertise rates or fees, but it also doesn’t have any sales gimmicks. We literally had to ask the customer to take a photo of the merchandise and hold a sign saying that the merchandise was received and in good working condition. He gave me the hard sale and acted like I was a fool not to switch from my current processor because of all the money he was going to save me. ADP Payroll is one of our top picks for Payroll Software! This company sent us broken, worn out and non functioning equipment. Now they are talking BS to me. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. find me and call me (not kidding). We started and ended our contract in a matter of a couple months. HORRIBLE COMPANY. People in the call center called me a liar when I said I was part owner, and I have been told that supervisors no longer want to talk to me. If not very long they will not know how things work. Completely unethical business practices. They are into me for $267.80 so far with no usage due to the end of year processing and minimum transaction fees…. To understand EVO’s products and services, your best bet is to visit the website specific to your country or region. I was fascinated by the specifics – Does anyone know where my business might locate a blank IRS W-9 example to use ? They said they can’t honor my signed contract because my salesman was not allowed to do that. Our company used EVO as our processor 6 years ago. Also, don’t get into contracts without knowing what you are signing.. if the rep has a problem allowing you to read the fine print before you sign then you should seek out a different rep. One more thing.. Interchange Plus has no minimums.. unless you are a serious low ticket merchant (under $15 per transaction) then make sure you are on Interchange Plus pricing and you don’t have to worry about a monthly minimum. In EVO Payments, we have a giant company with countless partners, ISOs, and independent agents — and now on an international scale. Global Payment Direct, Inc We even contacted their CEO, COO, etc. I was told by sales team I can cancel at any time but when I tried they said I had to send them a letter in writing 3 months before my contract date. I have had issues with the personal hanging up on me, rudeness, and just flat runaround type behavior. The chip card reader did not work. Easily find SBA 7(a)loans alongside other financing options. As far as having a good primary point of contact goes, that depends on which sales organization and rep signs you up. Customer service is the worst I have ever experienced. In my opinion if you don’t like a contract don’t sign it, and if you sign a contract then figure out that in all reality you signed something that isn’t made for your needs, then it’s your own stupidity . They have no reason for being mad. SCAM!! This hidden fee was labeled as bkcd processing fee but not their name so I thought it was my banking fees. The possibility of it being true is all that matters, so keep your guard up if you plan on dealing with them. Then not only I caccomeget a hold of this sales guy and I was told that I will need to pay cancellation fee and the amount for the terminal. Told me I needed to give the individual 48 hrs to talk with me. este mensaje, envía un correo electrónico This is a repeat of everyone else’s complaint. Given the number of serious issues we’ve found with the company, this might seem like a higher score than you might expect. While these provisions are bad enough, the company’s independent sales agents have a notorious reputation for failing to disclose these terms as part of the sales process. How is this legal ?! Do you agree with EVO Payments UK’s 4-star rating? Must have a 600+ credit score, $100K+ annual revenue, and 1+ year in business. EVO Payments is one of our top picks for credit card processing! a contract will be difficult! We got the new device, set it up, and great, the new payments came through on our new bank accounts. Update to my previous comment. Looks like I will have to cancel my bank account to get rid of them. So also they keep charging my account bank fees as they call them. Nous avons reçu des activités suspectes venant de quelqu’un utilisant votre réseau internet. After Evo lowered your rate, the processing charges was less than $25 and the monthly minimum surcharge applied. Nothing was quite what they promised. Do I really have to leave a star at all for this company? I HAVE BEEN WITH THEM 7 YEARS AND NOW MOVING MY BUSINESS OUT OF STATE…WAS TOLD I COULD CANCEL ON DEC.17 AND NOT BE CHARGE ANYTHING… THE NEXT DAY GOT A CALL FROM A VERY RUDE CSR STATING I NEED TO GIVE 3 MONTHS NOTICE FROM MY CONTRACT DATE!!!!! para nos A COMPANY WITH NO CUSTOMER SERVICE!!! Much happier with my new processor, Heartland, and saving 200/month over EVO. Some important notes – -Evo’s cancellation fee is now $500. Please cancel all my services with EVO payments. Had no issues with them or BOA, Organization Name: Energy Psychology Group, Inc. BEWARE of Evo Payments and DO NOT use them as a merchant services provider. Absolutely the worst company to deal with. Have frozen two of my accounts, held my funds for 30+ days, almost shutting down my entire business. Special flat-rate pricing might also be available to some small business clients. Cancelation requests using their form remain unanswered. Don’t use this company. The first launch they blocked payments over $2,000. Prossesing with EVO was not as promised. Bad thing about all this, I was with this company since 2007. I have said that I am not interested weekly, and they still call back the next week. Every month I see a Compliance fee and also a non-compliancefee. No credit card is required to create your account. While the standard agreement does not specify an early termination fee (ETF), reports from merchants indicate that this penalty can be as high as $500. – Different answers to same question I got a machine from my bank and switched immediately. Write a review Write a review Reviews 1 Write a review. Stop taking checks! They should be called EVIL Merchant Services. Product & company names, logos, and trademarks referred to on this site belong to their respective owners. $3k worth of fees – they were so small when they started $9.95/mo – that they weren’t caught until they got to $96/mo this year. Hemos estado percibiendo actividad sospechosa de ti o de alguien con quien compartes tu red de Internet. I haven’t checked my rates yet but I will. Weel apparently they were charging me a PCI Compliance, they never notify you by mail. Sign up now and qualify for a limited time deal! mientras verificamos que eres una persona real. At this point, they are holding my deposits hostage as I have requested the form to change accounts multiple times and have yet to hear back. I had thought it didn’t fully get set up since I never put it through on my website. Then after you switch they will not take their equipment back because it has been over a few days so they bill you. Why? The client paid me for 6 months of support and the payment cleared. I haven’t given them written notice but I just want to get it over with quickly so I’d appreciate if you could give me their contact email as I can’t find anything online. I can send you copies of our invoices. eVO is legit folks or I would be working for someone else! The sales people they use are contractors so Evo is not obligated to the misinformation they use about reduced payments etc. Buried in the contract it was a 3 year contract. Merchants who sign on through an EVO ISO may find that the sales agent they contacted was not forthcoming about the real costs of using the service. The last year has been horrible. They are hucksters and it looks like they just get away with it! Forget about trying to cancel with them, they give you the run around and they never return calls. This same Evo rep tells us that we have to go back to our customers and ask them for proof of merchandise and that it’s in good condition before they would release the funds. We would never recommend this company. have called and tried to get it cancelled to no avail. Since then, I have called repeatedly. Read into the fees and into the contract , and if you don’t understand legal talk then consult a lawyer.. I still cannot see a way to know who you are talking to on the phone. Excellent Service from Cian. the worst of the worst! Here’s what the few positive comments I’ve seen mention: Unfortunately, EVO’s US website doesn’t include any positive testimonials from satisfied merchants. We have been with them since Sept 2012 and have had nothing but problems. With all of the options available, utilize a reputable company and swipe clear of EVO!!! The features you’re offered also depends on which independent sales organization (ISO), agent, or partner you happen to encounter. Unfortunately, EVO’s approach to sales and marketing, as well as its opaque pricing structure, make it a poor fit for small businesses. I make EVO a better company. We were never informed of the “going green” piece of the equation. You will regret it. Since four months I asked to cancel contract but it is impossible, they never answer. Do your research and you would be supprised, Hi Mike… I completely understand what you are say… but when a EVO rep comes knocking on your business, making bogus promises and you sign because you believe them. I check to see if they receive free paper for their terminals. I am disgusted with them and I sent an email (which likely won’t be viewed) telling them if I don’t have the form by the end of the day I will be contacting the better business bureau. This process is automatic. The agent I spoke with in the risk department spoke as if she was mocking or about to laugh at me for the situation i was in. I have not processed anything with them since April yet i would get an ach $82.40 one month and $41.90 another month … I thought it was Square payments but then I realized Square deducts their fee first and deposits you the rest … they would have gotten away with this if I didn’t do more checking! If they are doing it to me, they are doing it to everyone. About 8 months ago I called to cancel my account and even though I had been a customer for 4 years, my contract had not yet expired. Give that man a pay raise. If you receive a quote from the company, we highly encourage you not to blindly accept it as written. for more info just send me an email ( email@example.com ). The company is not accredited, though its profile currently has an A+ … need some feed back ASAP! EVO Payments Reviews 1 • Average . Taking $5,000 per month or less in card payments? In November when first called them they were very sorry and seemed helpful. It took me almost a month to even get access to my account online so I could see statements. Something isn’t right there and they are a public company – how? Write a review. Same thing happened to us. They never supplied instructions on where or how to return to them. When roles are replaced, new … Three years later they were still holding money from our seventh launch. Unfortunately, it’s not an uncommon situation for business owners to be in. He acted very put out and had someone else call me back to deal with me. If I could give less than 1 star I would, we switched processors mid 2019 and the cancellation paperwork that EVO emailed me “got lost”, then we got busy, I forgot that the account hadn’t been cancelled and they have been charging the monthly fees for over a year now and we haven’t been using the service, I finally called again and after being told they would send the cancellation paperwork for a week (that I still haven’t received) they now want to charge a $395 early cancellation fee, I asked if they would consider waiving the fee since we are a small business struggling because of the epidemic and they refused saying unless we go out of business they cant waive the fee, worst customer service I have ever received. Twice, I spoke to someone who told me to write an email, which I did twice. As in go through the entire painful underwriting experience again! We have been receiving some suspicious activity from you or someone sharing your internet network. At the end of the following month my bank account was debited for $190.30. I knew that if EVO did not come thru as promised because I been down this path before, I can easily stop using EVO and swipe thru my original processor still plugged in live. they collect $500 if cancelled without notice. This was an unnecessary addition to your comment. Xero VS QuickBooks Desktop: How Do These Two Accounting Software Giants Compare? Ask for a stop payment where you will only receive deposit only ( no withdrawal). For one month, I had only a $ 100 charge, and when I received my statement after Evo took out all their “reduced” fees and charges, the disocunt rate ended up being 35%! Like stated above, If you have a bad interaction with one sales office it doesn’t make the whole company bad.. you should know who you are signing with and know enough about processing to know at the very least what these rates mean. To charge mew for services that they obviously are not going to provide and to reject my termination fax without notification and then to charge my account again I believe clearly reflects the unethical way this company is run. It has three different people’s handwriting, and is obviously cut and pasted from previous agreement. It was for security purposes as it was considered high risk. No credit card required. I finally realized what happened and called. I received a call back and the woman I spoke to [Name Removed] was confrontational and rude.I explained I was getting better service from my new provider and she said it was only because I was a new client and this would not continue. They actually expect that I am to go behind his back and apply. Instead, it relies on a quote-based system that requires you to contact EVO’s sales department to obtain a pricing quote that’s based on the size and history of your business. I signed the documents with an understanding that the name on the accounts and the bank account numbers would be changed, and that the payments we processed from the next day moving forward would be deposited to our new accounts. do not go by anything told to you verbally as it is all lies. BUT…I retired in February this year and returned the machine to our local representative.When I continued to see their service charge on my bank statement for April, May and June, I called the local rep in Brooklyn and he said he would take care of it. Rating: 4.7 / 5 (1714) Read All Reviews: BEWARE! See my rep at least once a month. Even if they had a rep that didnt explain every line to you (which I hardly believe they didnt do their job), why didnt you read what you signed? You’ll always know if EVO’s rating has changed with this feature. I’m normally a nice person, but I’d spit in the face of whoever decided to think it’s right to drop my company without any notifications of headsup. Organization Name: Calumet Lumber Company, Where are you located ? I was contacted by Alan [last name] out of the blue. and filing a fraud charge against them if they don’t credit my account as they claim. All of these companies offer fair, transparent pricing with no long-term commitment. I wish that there was a 0 star rating. I mailed a letter and it took another 30 days to wait for the next statement where I was supposed to get credits for all the wrongful fees. Obviously different handwriting, both pieces of paper obviously the same, except where they have filled in my signature, and changed a couple things so it looks like a new document. The fees associated with EVO are exceptionally high. Do you read what you sign? naked Swirl batched a total of $262.71 on dates Feb 1 – 4, 2010 with Evo, and the TOTAL charges was $33.32 which calculates to be a staggering 12.68% rate. Square & Payjunction are more transparent. I have contract with EVO CANADA Call them back to confirm they received it. So We called Evo payment, hoping that we could switch the information on the accounts seamlessly. The sales rep should’ve warned you about the monthly minimum when analyzing your credit sales volume. I would like someone from their corporate offices to contact us today. Unethical, unprofessional and unreliable. Get started today to see if you can save on credit card processing. This is fraud and misrepresentation in our estimation. I am currently seeking resolution through the Better Business Bureau. Very difficult to work with, very difficult to get on the phone if there are any problems. My dealings with this campany have been a nightmare, to say the least. I paid my fees on time, complied with all their requirements and obeyed every law & guideline that was presented to me. Then I find myself explaining the reasons why we are not interested. And as we seek to expand and open other locations, this company is out of consideration. They will hold 10% of all your transactions due to Covid and will not give a date for when they will release the funds back to you. This is the first indication that you are dealing with a sham company. The previous owners were rushing us to change the names and ownership on all the accounts since we had changed the name of the business after our Grand opening. I own a small smoothie / frozen yogurt shop called naked Swirl in Raleigh NC. I have been with the company they bought out and EVO for over 15 years and now they claim I’m high risk? There are plenty of good Merchant Services providers out there. Organization Name: Community Circle Theatre. We are leaving them at once, of course. I called again requesting and they said they have no previous records of me calling in and acted like I’m making it all up. I called them several times and they finally told me that it was done in error and it would be credited back to my account on the next billing cycle. EVO’s standard US merchant agreement includes an initial term of three years. The only problem I see here, is you’re not meeting the monthly minimum. Telling me I had to send a letter in to cancel my service. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and … Everything You Need To Know About Using A Hosted Payment Page For Secure Online Checkouts, What Is Click To Pay? I am disputing the charges at my bank tomarrow and blocking any future payments. P.S. No one did and still can’t cancel my account with EVO. I’ve faxed in the forms they provided me and for whatever reason no one know why my account is still open and why they are still charging. They will nickle and dime you to death. Bottom line this company does not do what it promises in writing. We plan to contact the Better Business Bureau, the New York States Attorney’s office, and Deutche Bank – who they do business with, and other government entities.They are literally holding on to money that DOES NOT belong to them. Try Heartland and/or 360 payments. Every time I call to cancel, they tell me someone will contact you. The company discloses no information whatsoever on its website about its processing rates, account fees, or contract terms. I also sent a registered letter to the address I was given by this person and it seems that it cannot be delivered. – Any time they arbitrarily charge our account any amount they choose without warning and proof of earning such amount. No contracts or monthly fees! Unless you need replacement paper for your terminal they won’t actually help you with anything. They also took my signed contract and did not leave a copy, I requested a copy and they say they will send me one, which they never did…. 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