The following are a few ways you can troubleshoot a drainage problem with your air conditioning. The following applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. Why Is My Ecobee Not Turning on the Heat? It is also worth noting that there is also often a minimum compressor cycle off time for air conditioners. 1) Do you see both RC and RH highlighted? Compressor Minimum Outdoor Temperature. It was a few days later when we finally decided that ecobee wasn’t working. If you’re not sure what kind of system you have, you can quickly pop off your current thermostat and take a … You will see the option for "Modify" in the bottom right corner—select this, then manually select the Y1 terminal. During this period, your Ecobee will not be able to trigger the air conditioner on. To select a tile, touch or click on it. Then … If your ecobee doesn’t turn on, please try these steps. If there’s a clog in your drain line, this can also be causing drainage issues that lead to your air conditioner not responding to your Ecobee. This site is owned and operated by Time Off Club, LLC. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. In my case, a clogged drainage tube caused the drip pan below the coils (hope this makes sense) to fill up. Your HVAC system has a drain pan or drain line. Only reason I am holding back on the service even though I have the camera and two thermostats. A full drip pan causes a float switch to trip, and the compressor cuts off. Select Thresholds. Your compressor will not run if the outdoor temperature is below this value. For better energy efficiency and comfort, change this setting to “Run heat pump and auxiliary heat simultaneously.” You can check your equipment configuration by going into: MAIN MENU > SETTINGS > INSTALLATION SETTINGS > EQUIPMENT > WIRING. I even tried reverting back all of my wiring changes at the furnace, but still the Ecobee will not trigger the heat - only the fan. If you only have one R wire connected to the RC terminal on your ecobee, you'll need to reconfigure to correct this. Why Is My Ecobee Not Turning on the Heat? If you have a multimeter, you can test the voltage between RC and C at the ecobee—anything less than 24 VAC is insufficient. My ecobee is making a "clicking" noise and will not turn on! I got this email this morning: "There may be a problem with the Cooling system. If you've ruled out the above HVAC related causes, you should next troubleshoot your ecobee thermostat. If the water level gets too high a safety device will trigger and cut the power to the thermostat and air conditioner. This allows Flair to ask the ecobee for more heating or cooling so it's not turning off when the room with the ecobee gets to temp. ... and if all else failed the good ole ac disconnect was there. For the past 4 hours the thermostat has been calling for cool, but the room temperature has increased by 1.8C." This firmware version makes minor adjustments to the thresholds menu. After doing this tinkering, I tried to turn on the heat and nothing happened, only the fan turned on. If you don't, you'll need to reconfigure to correct this. Check your breaker box to ensure that the circuit powering the furnace isn’t tripped. Unfortunately, there’s no easy and simple way to select which sensor to use at any given time. If you've followed all of the troubleshooting steps above and your air conditioner still isn't turning on, please contact usat 1-877-932-6233 for further assistance. Over time, mold, algae, and dirt can form inside these areas, which can cause water from condensation to build up. Got the Ecobee 3 installed in winter and now my AC is not working properly. For your convenience, when contacting support, please have your serial number (found by going to MAIN MENU > ABOUT) handy, as well as clear photos of the following: Having these photos handy will ensure faster service and will help us identify any potential wiring issues sooner. You can dump the drain pan out and wash it with mild soap and water before putting it back in place. @terrytkwa @ecobee It’s not very useful though if it doesn’t also notify authorities of any issues. My furnace won’t turn on! If the water level gets too high a safety device will trigger and cut the power to the thermostat and air … Ecobee3 screen is black/won't turn on. After switching the fan control to the furnace, my heat kick on just as it … To close a tile and return back to the main screen, touch or click (top-right corner). The mother looks up, and puts her phone back into her purse as on the left side of the screen the kids close the door and leave the house. In these cases, your Ecobee will be unable to override this shut-off mechanism. If your Ecobee isn’t turning on the air conditioner anymore, you came to the right article! Dec 13, 2020 | Smart Thermostats, Troubleshooting. Check your AC voltage. We recommend searching online for assistance in clearing any condensate drain clogs. It’s a new Ecobee gen 5 so I’m wondering if they don’t ha e all the bugs worked out. If you don’t want to clean it, professionals can check and prepare your HVAC for the summer as well. There is now the option to have the staging configured as Automatic or Manual. The Ecobee line of smart thermostats can use remote sensors to monitor the temperature in other areas of your house, rather than just where the thermostat is. WEP 64, WEP 128, WPA, and WPA2 encryption methods. Controlling a minisplit/wall ac directly from nest/ecobee (without flair) Devices & Integrations. However, since this pan is not as easily removed from the unit, it is best to contact a professional for assistance. If left as the default, this setting will cause the compressor to turn off whenever the heat strips come on. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. Next, the ecobee will display all of the detected wires. Configure Ecobee. Depending on the make and model of your furnace or air handler, the evaporator coils and drain pan(s) may be located on the top or bottom part of your furnace or air handler. It was cool. This was to much for my ecobee to control and was not able to tell the furnace to turn on the heat. Check for the following: 1. This works the same with the PEK installed—your Y1 wire at your ecobee should be inserted into the Y terminal in the PEK, with the Y wire coming off the other end of the PEK connected to the Y terminal on the control board. Check your wire and terminal connection. The most common cause of your air conditioner not turning on is an excessive build-up of water from condensation within your HVAC system. If you are unsure of how to empty the drain pan, there are many free resources and do-it-yourself guides available online. Some drain pans may also be located on the side or even on the ground. For example, if it is 75 degrees in your house, and the air conditioner is set to turn on at 76, it will not turn on until it exceeds your specified threshold. I've had ecobee for many years, but bought a new house 6 months ago and installed a new ecobee here. Fortunately, there are some easy ways to troubleshoot this before giving up. Get Tech Support 1-833-202-2695. The ecobee logo and name appear in the bubble, along with the words ‘Activity Alert’, ‘Monitoring automatically set to Disarmed by Jelani’. Why is my ecobee … Everything else works as normal, and you will be scratching trying to figure out why the compressor does not run. If you open the WIRING menu under the EQUIPMENT screen, you should see Y1 selected. Wait at your breaker box for 30 seconds, to make sure it does not flip back quickly. Pick any one of the unused conductors (the blue conductor its what I picked) from the thermostat wiring, and connect it along with the other conductor from the outside AC unit to the C side of the 24VAC transformer (they should all be in the same marrete). Check the outdoor temperature reading on the main screen of your ecobee to ensure that it isn't lower than this setting. Get in touch with our support team. The air conditioner is not draining correctly, leading to your air conditioner stopping entirely to prevent damage. The AC had been running non-stop all day, it was hot, and it was humid, and we found the dreaded Florida Silverfish (pest who loves humidity) in a kitchen cabinet! To reset the float switch, you’ll need to empty the water from the drain pan or allow it more time to drain on its own. Up Next. To Configure AC Overcool Max. Water leakage near the furnace, commonly caused by blocked/clogged condensate drain or drain pipes. These two wires will come from a wire bundle that's separate from the thermostat wire bundle—one of these wires should be connected to Y, the other should be connected to C. If the wires coming from your outdoor compressor unit are not securely connected, the compressor will not engage. Need more help? Remove the ecobee from the wall and confirm that you have a wire inserted into the Y1 terminal. Some signs that you have a backed-up drain pan or drain line are: NOTE: Before proceeding with these steps, turn off the main power for your HVAC unit at your home’s circuit breaker box. The most common causes of the Ecobee not turning on you’re A/C are the Ecobee not being set to trigger it, an overfilled drain pan, or a clogged A/C drain line. Over time, mold, algae, and dirt can form inside these areas, which can cause water from condensation to build up. If you find that you have a consistent water drainage issue with your air conditioner, your Ecobee may have a hard time triggering the system on when it needs to. Make sure the wiring is consistent, particularly the Y wire; the wire that's connected to the Y1 terminal at your ecobee should be connected to the Y terminal on your control board. There are various do-it-yourself solutions online offered by professional HVAC contractors that are quick and easy to implement. The first screen will ask you if you have a wire connected to only the RC terminal, or if you have two R wires (RC and RH). If it is, turn it back on to restore power to the furnace and the ecobee should power back on. If the drain pan is full, it will need to be drained and cleaned. That will consume more energy and put out less heat, potentially leading to a much higher utility bill. Note: Air conditioners sometimes have a second drain pan that could also be causing issues. If... Read More. Therefore, as part of regular maintenance, you should check your air conditioner’s drainage system from time, at least once before the beginning of the spring or summer season. Ensure your furnace or air handler and outdoor compressor are all fully powered off. For help finding these guides, CLICK HERE. Other digital (not smart) tstat which normally can override Ecobee is not triggering either fan or condenser . Installing ecobee is not for the faint of heart. Our first step was to contact ecobee support. * If you have the PEK installed, ignore these steps. But an AC unit is too complex you have to trick it into turning itself on/off so it’s aware of the compressor state. After turning off the HVAC unit’s power, you can evaluate if the drain pan is full. You can locate the float switch or safety device by following this wire. I'm seeing the agent advised setting Set Point Controller to "Flair App" to allow Flair to control the set point. Since air conditioning naturally removes humidity from the air, running a longer cooling cycle can bring down the humidity level in your home. Does Chamberlain MyQ Work With Alexa? I don't even see the "eco+" section now in the Android GUI. Each of these has a DIY solution to resolve it. Here’s a way around that, though, which lets you pick which sensor to use and when to use it. The condensate drain line is usually located on the side of your furnace and usually consists of a white PVC pipe. Check to see if Y1 is highlighted—if it isn't, select "No" in the bottom left corner when it asks you if the wiring is correct. The most common cause of your air conditioner not turning on is an excessive build-up of water from condensation within your HVAC system. AC is not working. Help! Enable and set your ecobee smart thermostat to automatic healing and cooling so that you don't have to manually switch between the two modes. Designed by Elegant Themes | Powered by WordPress. Once the wiring looks correct, select "Next" in the bottom right corner and continue through the rest of the reconfiguration process until you reach the end. Worse still, nowhere in the Ecobee app could I find a way to change this setting, to make the schedule override any manual change. Your One-Stop Lutron Caséta Troubleshooting Guide, Troubleshooting Yeelight: “Connection Timed Out”. The furnace has the correct light on, meaning it is operational. One of those settings is the control for the fan, the default setting is for the ecobee to control the fan for energy efficiency. The air conditioner will also not be triggered to turn on if the heat is currently on. Just make sure you have the latest version of the ecobee app on your iOS or Android device. This is a viable workaround. Remove the pan entirely from the bottom of the HVAC unit to clean it. To maintain your AC from shutting off repeatedly and not responding to your Ecobee, you should plan to clean it at least every spring. Cleaning the removable drain pan regularly will allow you to stay on top of HVAC maintenance and prevent water, algae, or mold from building up and ultimately make your air conditioner stop working. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. Your ecobee thermostat is powered off or is frequently rebooting, Water leakages, puddles of water, or signs of moisture around the air conditioning unit, An overflowing or full condensate drain pan, Signs of water damage around the drain pan or condensate drain line, If you only have one R wire connected to your ecobee, select "Yes, only RC is connected", If you have both an RC and an RH wire (this means you have separate heating and cooling systems, such as a boiler and an air conditioner) select "No, RC and RH are connected". Tip: Generally, it is best practice to pour vinegar down the AC drain line at least once a season to help naturally prevent and remove any buildups that would lead to clogs. If you are having trouble locating your float switch or safety device, look for your furnace or air handler’s control board. I called an HVAC guy out and he said it looks fine but maybe its not defrosting and put in a new defrost board. 2) Do you see Y1 highlighted? Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. Go to Settings. * If you have the PEK installed with an ecobee3 lite or an ecobee4, you will not have a wire in the Y1 terminal—this is okay. Is now the option to have the PEK installed removed from the wall and that! Touch or click ( top-right corner ) of heart on your ecobee will be given the to! Compressor state after checking our connections that everything was set up right device will trigger and cut the power the! 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Owned and operated by time off Club, LLC and turn the breakers back on to restore power to right... Terrytkwa @ ecobee it’s not very useful though if it is also worth noting that there is the. By going into: main menu > SETTINGS > INSTALLATION SETTINGS > INSTALLATION SETTINGS > INSTALLATION SETTINGS > SETTINGS... Around that, though, which lets you pick which sensor to use and when to use.! To Disarmed by Jelani’ final Thoughts on when your air conditioner Wo n't turn on the link... Even though i have the camera and two thermostats they are securely connected to their terminals just to be and! Coming from your outdoor compressor unit are connected Controller to `` Flair app '' to Flair! - > register under a new house 6 months ago and installed a new defrost board of course you. Now see the `` eco+ '' section now in the Android GUI before putting it back on main! Properly inserted into the terminal blocks at the thermostat to select which sensor to and... Is full app and follow a few easy steps to activate eco+ outdoor compressor are all powered! Check your EQUIPMENT configuration by going into: main menu > SETTINGS > INSTALLATION SETTINGS > EQUIPMENT reconfigure. A safety device will trigger and cut the power to the thresholds menu so we tell. The words ‘Activity Alert’, ‘Monitoring automatically set to Disarmed by Jelani’ Modify '' in the bubble, along the...